Shipping Policy

Thank you for shopping with Arctic Shop. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.

1. Order Processing

Orders are typically processed within [1–3 business days] after payment has been successfully received.

Orders placed on weekends or public holidays will generally be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation and tracking information, where available.

2. Shipping Methods and Delivery Times

We offer the following shipping options:

Standard Shipping: [3–7 business days]
Express Shipping: [1–3 business days]
International Shipping: [7–21 business days]

Delivery times are estimates and may vary depending on your location, carrier delays, weather, holidays, customs, or other circumstances outside our control.

3. Shipping Costs

Shipping charges are calculated based on factors such as your delivery address, order size, weight, and selected shipping method.

The applicable shipping cost will be displayed at checkout before you complete your purchase.

Free shipping: [Add your free-shipping conditions, if applicable.]

4. Tracking Your Order

When tracking is available, we will provide a tracking number by email after your order has been dispatched.

Please allow [24–48 hours] for tracking information to become available after shipment.

You can use the tracking number provided by Arctic Shop to check the status of your delivery with the applicable shipping carrier.

5. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you realize that your shipping address is incorrect, please contact us as soon as possible. We will do our best to update the address before the order is shipped, but we cannot guarantee that changes can be made after an order has been processed.

Arctic Shop may not be responsible for additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

6. Delayed Deliveries

While we work to meet our estimated delivery times, delays may occur because of circumstances beyond our control, including:

Severe weather
Transportation disruptions
Carrier delays
Public holidays
Customs processing
Incorrect or incomplete delivery information
Unexpected logistical issues

If your order appears to be significantly delayed, please contact us with your order number so we can assist you.

7. Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide your order number along with photographs or other relevant information.

If tracking shows that a package was delivered but you have not received it, please first check with household members, neighbors, building management, or the shipping carrier.

If the package still cannot be located, contact Arctic Shop so we can help investigate the matter.